Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Underwear, Knikers or other similar clothing. be sure not to break the seal as we cannot accept these for hygienic reasons.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the brand company or manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- underwear or other similar clothing in case the seal is not broken
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Vasagatan 10, Töreboda, 54530, Sweden.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Vasagatan 10, Töreboda, 54530, Sweden.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 700kr you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Normal delivery time
4-7 working days
You can track your package through your user account. Please note that it may take up to 48 hours after your order has left our warehouse before you can track your package.
You will receive an email when your package leaves our warehouse and a new email or SMS (if you have entered your mobile number under your user details) when the package can be retrieved. If you do not pick up your package within two days, you will receive a reminder by e-mail or SMS and will not collect it after seven days a mail will be sent to your home. If the package has not been collected within 14 days, it will be returned to us.
Don’t forget to include valid IDs such as ID, driver’s license or passport and shipping ID / package number when you pick up your package.
Standard shipping time.
With in Sweden: 2-3 days
For deliveries north of postal code area 82 (the Östersund region), as well as islands without a bridge connection, the delivery time is extended by one working day